Privacy Policy

Expert's Coaching Centre ("we", "us") respects your privacy. This policy explains what information this website collects, why we collect it and how you can control it. It follows the Digital Personal Data Protection Act, 2023.

Who we are

Expert's Coaching Centre, Gali No. 5, Near Shiv Mandir, X-Block, Brahmpuri, Delhi 110053. Phone and WhatsApp: +91 98117 57843.

What we collect

• Enquiry and free-trial forms: the child's class, the preferred branch and course, the student's name, the parent's name, a mobile number, an email address and your message. Only the class, branch, student's name and mobile number are required.
• Student and teacher accounts: your name, email address, class or subject details and branch. Passwords are stored securely by our login provider; we never see them.
• Basic technical data: the page an enquiry was sent from and, if you arrived from an advertisement, the campaign name. If website analytics is switched on, we use Google Analytics to count visits and see which pages are useful. It does not tell us who you are.

Why we use it

• To call or message you back about your enquiry and arrange free trial classes
• To run student and teacher accounts and send account emails, such as email verification and password reset
• To keep this website secure and working well

We do not sell your information and we do not use it for unrelated advertising.

Your consent

When you send an enquiry, you agree that we may contact you about it by phone, SMS, WhatsApp or email. You can withdraw this consent at any time by telling us, and we will stop contacting you.

Who can see it

Only authorised staff of Expert's Coaching Centre. Our service providers for hosting, database and email store and process the information on our behalf and only as we instruct; their servers may be located outside India. We share information with the authorities only when the law requires it.

How long we keep it

Enquiries are kept for as long as we need them to follow up and for our admission records, and are then deleted. Account information is kept while the account is open.

Children

Many of our students are under 18. Enquiries and student accounts for children should be made by, or with the permission of, a parent or guardian.

Your rights

You can ask us to show, correct or delete the information we hold about you, or to stop contacting you. Call or WhatsApp +91 98117 57843, or visit our head office. We will respond within a reasonable time.

Changes

We may update this policy from time to time. The date at the top of this page shows when it last changed.